Terms and conditions
1. PRICE AND FORM OF PAYMENT
a) Prices do not include any service not specified in the reservation confirmation.
b) Both prices and availability of Accommodation Services can change prior to confirmation
c) The prices are confidential and may not be disclosed to any party
2. PREPAYMENT OF ACCOMMODATION SERVICES
Accommodation Services in Prepayment Status must be paid in full and by the advised payment date to avoid service disruption and/or in extreme cases cancellation of the Accommodation Services with no right on the part of the the client and/or the final consumer to claim any service provision or amount whatsoever from ITALICA DMC on account of such an annulment.
3. THE CLIENT OBLIGATIONS
a) It is the responsibility of the the client to ensure that any information furnished by ITALICA DMC with respect to booking conditions (rate, room type, meal plan, timetables, services included and not included, cancellation terms, national market rates, etc.) is informed to its Customers and is accepted by the end Customer prior to formalising the booking. ITALICA DMC will not assume any liability for any expenses incurred by the end-customer resulting from any breach of such conditions.
b) In the event of booking cancellations or no-shows, ITALICA DMC will charge the the client and the the client will pay the corresponding cancellation fees in each case.
4. GENERAL BOOKING PROCEDURES
Cancellation Conditions
Cancellation rules for all bookings will be shown during the booking procedure.
Reservations / Bookings
Accommodation Services are confirmed as booked, any amendment depends on availability upon time of request and could be subject to amendment and cancellation charges even before the check-in date. Accommodation Services are non-transferrable and name changes are not permitted. All changes are subject to the Accommodation Providers terms and conditions.
Non-refundable rates
Non-refundable rates may have a price advantage in some cases, however booked under the following conditions:
a) Cancellation and/or amendment costs equal 100% of the booking amount resulting in no reimbursement to the final consumer without exception.
b) Payment for non-refundable bookings should be guaranteed at the time of booking in the form of a payment
No-shows
If the customer does not arrive at the establishment on the original arrival date causing a no-show, or they leave the accommodation before time, a cancellation or amendment fee up to 100% the original booking value may apply.
Minimum booking age
All bookings should be made by a person of legal age in their country of residence and/or destination and/or should be accompanied by adult travellers.
Groups
ITALICA DMC only allows individual bookings based on FIT regulations by the Accommodation Provider. Bookings of more than 4 twin/double rooms or more than 9 single rooms which appear to be related or clearly part of the same stay, whether booked as one multi-room booking or separate bookings will be considered group bookings and subject to the group tariff. The original bookings could also be subject to cancellation charges.
Kindly note that some Establishments might differ from the above in the exact amount of rooms/guests that they consider a group.
Nationality
Some Accommodation Provider/s negotiate low rates on the basis that residents and/or citizens of the country where the stay is taking place are not eligible to stay at that rate. Nationality must be informed correctly at the time of booking to ensure a smooth check-in on arrival and the correct rate is booked.
Establishment star and category ratings
Star ratings for establishments are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established and official classification in each country.
Cot for babies under 2 years:
The cost of the cot must be paid to the Establishment by the customer. Please be aware a cot is never guaranteed. Maximum 1 infant under 2 years is allowed per room in the booking.
Payment for incidentals
Extras: clients must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to their departure from the Establishment.
5. Liability
ITALICA DMC acts as the agent and as an independent intermediary in the supply of Accommodation Services, and thus shall not be held liable for death, injury, illness, damage, loss, accident, theft, delays or any other irregularity which may arise, whether directly or indirectly from the supply of Accommodation Services.
ITALICA DMC shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the Accommodation Provider, strikes, lockouts or boycotts, embargo, blockade.
ITALICA DMC shall use reasonable endeavour to ensure the Accommodation Provider accept liability and indemnify from and against any claims of the The client arising from the provision of the Accommodation Services. Therefore, the The client hereby commits to file any claim for the services directly with the Accommodation Provider or Establishment. The The client also acknowledges that ITALICA DMC has no control over the provision of the services rendered by the Accommodation Provider.
Although ITALICA DMC takes reasonable care to ensure that published descriptions and NBC are correct, ITALICA DMC accepts no liability for errors or omissions in the description of Establishments on the Portal.
Any complaint about an Accommodation Service or Establishment must be notified to ITALICA DMC in writing or by email before the departure date of the booking. Any complaint regarding the Establishment must be brought to the attention of the Establishment management as early as possible during the customers stay and, if not resolved to their satisfaction, should be notified to ITALICA DMC in writing. Customers must have a written statement from the Establishment that they had a complaint and that could not be solved by the Establishment.
In the extreme case where final customer causes vandalism, misconduct or abnormal behaviour causing the Establishment to evict the Customer, ITALICA DMC will not accept liability for costs relating to repairs or relocation of the Customer and reserves the right to cancel the booking with no right of the final consumer and/or The client to any compensation whatsoever.
Neither party shall be liable for any indirect, special or consequential loss, including economic loss, which term shall include, but not be limited to, loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings.
ITALICA DMC entire liability under this Agreement, whether in contract, tort (including breach of statutory duty), or otherwise shall not exceed the sums paid by the The client to ITALICA DMC for the specific Accommodation Service in question.
6. INTELLECTUAL PROPERTY
The The client acknowledges and agrees that intellectual property such as commercial names, trade names, copyrights, logos, patents, trademarks, service marks and trade secrets in ITALICA DMC Portal and/or API are the exclusive property of ITALICA DMC or its suppliers.
7. CONFIDENTIALITY
The Parties recognise the confidential and reserved nature of the information received from each other, and therefore undertakes not to disclose its contents to third parties either during the validity of this Agreement or following the termination thereof.
8. FORCE MAJEURE
a) Neither party will be liable for any failure to comply or delay in complying with its obligations under this Agreement to the extent resulting from an event of Force Majeure.
b) If Italica DMC is affected by an event of Force Majeure, it will promptly notify the the client of the nature and extent of the circumstances giving rise to the event of Force Majeure, and both parties shall co-operate to mitigate the effect of the event of Force Majeure to the fullest extent reasonably practicable.
9. PERSONAL DATA
a) The client shall ensure that it has obtained the appropriate consent from the Customer to pass its Personal Data to ITALICA DMC for the purposes of this Agreement.
b) The client warrants and undertakes to comply with all of its obligations as a Data Processor under the relevant data protection legislation.
c) The client agrees to indemnify and keep indemnified and defend at its own expense ITALICA DMC against all costs, claims, damages or expenses incurred by ITALICA DMC where it may become liable due to any failure by the client, its employees, agents or contractors, to comply with any of its obligations under this clause.